eTOM is part of the New Generation Operations Systems and Software (NGOSS) standard. Introduction to eTOM – Download as PDF File .pdf), Text File .txt) or read online. Cisco Systems, Inc. All rights reserved. This document is Cisco Public. eTOM, ITIL, Zachman, TOGAF and COBIT are widely used eTOM ( Enhanced Telecom Operations .. [17] Introduction to eTOM, CISCO Technologies.

Author: Mezira Akinozil
Country: Iran
Language: English (Spanish)
Genre: Spiritual
Published (Last): 4 October 2004
Pages: 44
PDF File Size: 8.42 Mb
ePub File Size: 19.42 Mb
ISBN: 691-7-98471-971-1
Downloads: 58650
Price: Free* [*Free Regsitration Required]
Uploader: Kegrel

Business Process Framework (eTOM)

Business Process Framework R8. Both similarities and differences are shown in Table 1. Further decomposition into operations and associated operational process flows where required Using etom etom is widely used in the service provider industry because it provides important benefits, such as: CMMI applies to teams, work groups, projects, divisions, and entire organizations.

Aligns IT services with the current and future needs of the business and its customers. A process interaction cisfo does not show the sequence or the timeline of these interactions. February Prepared by: In some cases a Level 2 process is stretched across several Level 1 vertical groupings because the process concerned is needed in several Level 1 verticals Cisco Systems, Inc.

Security training is created from IT and business standards and according to the laws and regulations that govern information security.

Business Process Framework (eTOM) – Wikipedia

Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! The large green arrow is an external trigger into this flow and the large red arrows are external triggers from this flow. ITIL provides a set of processes and standardized terminology.


Convergent services in the service oriented architecture Natalya Yashenkova The article describes how service oriented architecture and the standard OSS solutions can close the gap between the process. An Oracle Solution Brief October It can also be used to develop new organizational processes by using the etom framework as is, by using only parts of it or by extending the etom framework. To use this website, you must agree to our Privacy Policyincluding cookie policy.

Strategy, Infrastructure, and Product SIP covering planning and lifecycle management Operations covering the core of day-to-day operational management Enterprise Management covering corporate or business support management Figure 3. A process flow can show interactions between processes at different levels.

Processes are developed through flows. High-Level Guide for Managers. Page 10 of December 2 Contents 2 Overview 2 Move to a competitive business model.

Providing products and services to the enterprise for the production of the Service Cisco Systems, Inc. To make this website work, we log user data and share it with processors. Frameworks for IT Management Copyright protected. Certification On Network Firewall Service. Service assurance for communications service providers White paper. Mort Systek Consulting Ltd. For service providers, the Business Process Framework serves as the blueprint for process direction.

Service providers utilize the etom to analyze their existing business processes, identify redundancy or gaps in their current strategies, and re-engineer processes to correct deficiencies and add automation.


January 2 Contents 2 More information. At the overall conceptual level Figure 3the Business Process Framework can be viewed as having the following three major process areas: The Processes Governance Processes: The level 1 processes are the four blue swim lanes and the level 2 processes are the yellow boxes.

When faced with integration challenges, NGOSS s well-defined business and system language, interfaces, and architecture provide the system integrator with a clear direction for repeatable and cost-effective integration of multivendor, disparate systems. Page 1 of Business process management has been More information.

Reduces the long-term cost of service provision. The triggers are conditions marked on the arrows Cisco Systems, Inc.

They rank among the most sought-after qualifications for internet working professionals. A White Paper by: It is intended More information.

The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.

It is primarily nonprescriptive, offers advice and guidance on the implementation and continued delivery of service management, including planning common processes, roles, and activities with appropriate reference to each other and how the communication disco should exist between them.

ITIL is a set of best practices that is used by tens of thousands of companies worldwide and continues to be cisvo by itsmf local chapters: Mobile Number Please enter Mobile Number.

Start the discussion

Leave a Reply